Choose the label you want to send to your buyer. Drop off your parcel to a ParcelPoint Returns location (only if selected ParcelPoint), or to your nearest Australia Post office (only if selected Australian Post). Buy postage stamps, parcel & mail supplies, gifts, collectable coins & more. 2. If the buyer is sending an item back because it doesn't match the listing or it arrived damaged or faulty: If they simply changed their mind or ordered the wrong item: For most domestic returns, you can authorise your buyer to use a fully tracked return postage label with Parcelpoint or Australia Post. Retrieve a copy of all data for a return shipping label. Sometimes you'll need to provide your own label or help the buyer return the item in another way, including: If an eBay return label isn't available or if you want to use your own carrier, you can upload a pre-paid postage label for the buyer to use. We recommend that you don't falsify information on the customs form because it's against the law. Enter your search term to display live search results. Australia Post reserves the right to vary at any time the locations where the Parcel Pickup Service is available. If there's a delay, contact the seller to see if they're still willing to accept your return. Here's how to buy an eBay return label, if one is available: You'll only be charged for the label if it's used. With eBay Postage Labels, sellers can pay for their postage and print their Australia Post and Sendle postage labels, all on eBay. You can save time and money by printing postage labels for your sold items on eBay. These “micro cuts” within the stamp design already are present in the alleged “Priority” labels as many readers may realise.. Here's how to get in touch with the buyer about returning the item: Important A new eBay scam using its own return label We’ve lost the item and our money, but the auction site won’t do anything to stop it Agreeing a return … but that can turn out to be an empty promise. In these Terms of Use "eBay" means eBay Marketplaces GmbH. If your receipt doesn’t include the seller’s address, we also need a photo of the package you returned, showing the seller’s address. Customers can print their return labels at selected Post Offices with ease. Return by mail with Australia Post. If not, you should manually add tracking details to the return. If a seller offers returns, it's very likely that they'll be happy to exchange an item for you (for example, a different size) instead of giving you a refund. Creating shipping labels. It should be included as a process in the returns process system -----ASSUMPTION IS THE MOTHER OF ALL STUFF UPS!! Whenever I have a return I have ebay issue the return label. Sellers are responsible for return postage if the item doesn't match the listing description, or arrived damaged or faulty. A while back I had another return request but I was able to upload an ebay shipping label. You return the item through eBay’s inflow returns services; 4.6.4. Ebay tell me I need to '' Buy a return postage label from a postage courier, then upload it to share it with the buyer'' I'm being a bit thick, but do I need to go to the post office, ask them for a return postage label and then take a photo on my phone of this label? Check the seller's return policy in the listing. Remember to add the tracking information to the return request. The seller has two days to inspect the returned item and issue a refund to the buyer. If a returned item isn't in the same condition as it was received, the seller may deduct the amount of loss and only give you a partial refund. Maybe it isn't your size. If the assocated eBay site supports eBay labels, use this operation to provision an eBay return shipping label for the buyer. Warranty information may be included in the listing description, item specifics section of the listing or you can ask the seller using the Ask a question link on the listing. Please return the order to us at the below address via Australia Post: "Return Address Here" Your RMA number is: "XXXXX" - Please write your RMA number on two sides of your parcel, and also include a copy of this email inside, with your return address. Australia Post is not going to ship the item back free of charge. Select a method to send your return parcel using ParcelPoint or Australia Post. Maybe it isn't quite what you thought. Report Inappropriate Content. This service is free for your customers and available at over 3,500 Post Offices. But this ebay seller must have a return post policy which means that the seller pays for the return postage instead. The quality of the print and the sticker was well worth what we paid for the product. 1. If the buyer's paying return postage, you just need to accept the return request, then wait to receive the item back. Includes hundreds of trusted locations; Drop off 7 days, early or late; Choose your retailer. Use Tab key to navigate results. Free delivery Australia wide. Who pays for return postage – you or the buyer – depends on the reason they're returning the item and your return policy. If you're paying, you have several options for arranging return postage, which we've outlined on this page. And if the buyer does let you know there's a problem, it's important to get back to them promptly. To return via the post, simply fill out your details below, attach the Australia Post label that came in your parcel and return through your local post office. Your information may also be used to register you for events, where selected. We’ll send an email to your Messages with the subject line “Send the item back” with all the details of your return request. eParcel is available if you send over 2,000 parcels a year.. Is that only available for U.S. to U.S. returns? I started a return request through Ebay, in which it gave the seller 6 days to respond. For more information, see our Condition of returned items policy. Keep in mind that the condition of the item you … Maybe it's just not totally you. If the item you're returning isn't in the same condition as it was when you received it, or if it gets damaged in transit, the seller may only give you a partial refund. Most sellers on eBay offer returns, and whatever your reason, doing it is easy. Sellers and manufacturers often offer warranties on their goods and you should find out whether a warranty is included on the item you're buying. For all Eligible Returns, Sellers shall pay the cost of such returns, including return shipping, and eBay will issue credit for the amount of such costs. Ebay is good at saying sellers should send a return label without actually having an obvious process to enable sellers to do this. User #10423 15429 posts. ref: whrl.pl/ReMT7j. If you're using a non-eBay label, the seller may have added the number for you. How It Works. Ship it back. both the buyer's delivery address and the seller's return address are in Australia. Go to your Returns dashboard - opens in new window or tab and select View return details to choose how you'd like to have the buyer send the item back to you. The buyer has requested a return from their Purchase history in My eBay. (It doesn't have to get there inside five days, but you need to get it sent off inside that time.) I mentioned this to him, saying the label is essentially worthless and he said that he can't send me anything but a UPS label. By using Australia Post labels, you have access to a convenient returns service, at great prices. Attach Your returns label. For items with a total cost of $750 or more, we require a proof of signature to confirm delivery. Language barriers may make it difficult to buy an international return label online. Shop online now! The buyer can then print the label and drop the parcel off to send it back to you. Depending on the seller's return policy, we may put you in touch with them directly. If you use an eBay returns label, tracking details are automatically uploaded. If they agree, you may be able to send them funds to cover the postage cost. Not all items on eBay.com.au are eligible for the eBay return label service. posted 2016-Dec-30, 1:21 am AEST edited 2016-Dec-30, 1:51 am AEST. *eBay’s labels platform offers postage prices lower than standard rates, except for Australia Post Rural rates. For a return within a NAD case/request ebay would not force the seller to refund without tracking showing delivery to the correct address/zip code. With eBay Postage Labels, sellers can pay for their postage and print their Australia Post and Sendle postage labels, all on eBay. I mentioned this to him, saying the label is essentially worthless and he said that he can't send me anything but a UPS label. Then, having discussed the problem with the seller, so she is not shocked and horrified by the cost of return shipping, buy the label and ship. - All returns must be boxed and packed securely for shipping, in original packaging if possible. Followed eBays path as they requested and it is all recorded. Input. Shop with Afterpay on eligible items. The benefits of eBay Postage Labels include: Postage from $6.13 for deliveries in the same city If i should do a return on ebay the seller would have to post the return label (more money seller lost) or do a partial refund for post ( and most likely cop another defect) and that is why i stoped selling, because i know the amount of mobile users is only growing. Select your reason. Returns via courier pick up and express returns are excluded. 4.6.3. Australia & New Zealand Ungraded Graded only Rest of World More My Trading My Active Trade Listings My Completed Trade Listings TSF Updates & more Charts; Trading Feedback; Search Members; Staff; News; Wikis; Guidelines; Member Lists . There are several options for sending an item back: The cost of return postage may be paid by the buyer or the seller, depending on the seller's return policy and the reason for the return. Drop When and where it suits you. ** Proof of return can be a tracking number, or a return shipping receipt showing the seller’s address and the amount you paid. With deliveries to all Australian major capital cities and more, you can provide buyers with an excellent experience from start to end. A new eBay scam using its own return label We’ve lost the item and our money, but the auction site won’t do anything to stop it Agreeing a return … but that can turn out to be an empty promise. Enter your search term to display live search results. Welcome to Australia Post Online Shop. Can't find your retailer? If you included a return postage label with the item when you sent it to the buyer, you can let them know that they should use that to send it back to you. Who covers the postage costs depends on why you're returning it. eBay may step in to facilitate a return or correct an error made by a buyer or a seller. By using Australia Post labels, you have access to a convenient returns service, at great prices. If you haven't received a refund three business days after tracking shows the item was delivered back to the seller, follow up with the seller via the return request. View cart for details. You return the item via eBay’s designated shipping partners (Australia Post and ParcelPoint); 4.6.5. The seller's pre-approval applies to the costs of a drop-off label. If you stated you offer free returns, you'll have to pay. I recently purchased something that arrived damaged, but the seller decided to be a PITA about accepting the return, making the entire process take a while. Use TAB key to navigate results. Select your carrier and enter the tracking number. Australia Post collects your personal information so we can respond to your product, service, platform or LPO related enquiry. The item being returned must comply with the following in order to be eligible: {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. By using the eBay return label service you agree to these Terms of Use, eBay's User Agreement and all eBay policies. We recommend using a tracked service for return postage. Go to My eBay and find the item in your Purchase history, then select Return this item. If the item arrives faulty or damaged, or doesn't match the listing description, you can return it – regardless of the seller's return policy. For a quick and convenient returns option, buy and print a return postage label with Parcelpoint or Australia Post, then drop off your parcel when it suits you. I accepted a return from a buyer. You select a satchel that is appropriate in size for the item being returned; and 4.6.6. Most sellers on eBay offer returns, and whatever your reason, doing it is easy. Description. It's no different with an item returned via Australia Post to a residential address, though. If they do accept returns, they can specify how long you have to request a return and who pays for return postage. For most returns, you can simply print a return postage label, pack the item and send it. The seller has accepted the return request and the buyer has read and complied with the seller's return policy. Visit the ACCC website for more information about warranties. They simply show staff a return reference number or present an electronic version of the label on a mobile device and it’s done. Packaging - specify Australia Post packaging for … Posts: 125. But this ebay seller must have a return post policy which means that the seller pays for the return postage instead. For instance, you can arrange to pick up the item in person or let them drop the item off at your closest physical store. When the seller accepts your return request, you’ll either receive a return shipping label from eBay or the seller, or you’ll be asked to purchase a label directly from a carrier. That printing under the labels someone posted does not pertain to 1st class shipping~~that is a blanket statement by USPS and not something attached to the 1st class label. they don't do what the seller said they would do), Don't match the seller's description or sample, Fail to meet other mandatory consumer guarantees under the, Simply changed your mind, found the product cheaper elsewhere, or decided you don't like or need the product. There are some simple, practical steps you can take to reduce the risk of something going wrong with your buyers' purchases. Free delivery and returns on eBay Plus items for Plus members. Check out our packing tips for sold items – they apply when you're posting something back, too. Who covers the postage costs depends on why you're returning it. Community Member. Perfect. Remember, your rights to a return, replacement or refund for faulty or non-compliant goods are in addition to any other rights under the seller's return policy or any warranty that comes with the goods. See the GetReturnFieldGroupEnum type for more information on the values that may be used in this query parameter. If the goods come with a warranty, the warranty documents should explain how you go about returning items under warranty – where you need to send them and who is responsible for the return postage cost.